1. About Us
This website is operated by LiftNova, registered in the United Kingdom.
Registered address: LiftNova, Sandwash CI, Saint Helens, Wa11 8NG
Email: sales@liftnova.co.uk
We operate an online shop offering car lifting equipment, scissor lifts, and related garage tools.
2. Definitions
In these Terms & Conditions:
“We”, “Us”, “Our” means LiftNova.
“You”, “Your” means any customer or website user.
“Website” means [your domain name].
“Goods” means any products sold through this Website.
“Account” means a customer profile registered on our Website.
3. Eligibility
You must be at least 18 years old to purchase products from our Website.
If you are under 18, a parent or guardian must provide payment and consent.
4. Orders and Payments
You can place an order through our Website as a guest or by creating an account.
All orders are subject to acceptance and availability.
Payment is required at the time of order. We accept standard UK online payment methods (e.g., credit/debit card, PayPal).
A contract between you and LiftNova is formed when we send you an order confirmation email.
5. Prices and Shipping
All prices are shown in GBP (£) and include VAT.
Delivery costs are calculated at checkout and depend on your delivery location within the UK.
We aim to dispatch all orders promptly. Delivery times vary depending on distance and courier availability.
6. Returns & Refunds (Consumer Rights)
You have a 14-day cooling-off period under the Consumer Contracts Regulations 2013.
This means you can cancel your order within 14 calendar days after receiving your Goods, without giving a reason.
If you wish to return an item:
Notify us by email within 14 days of receiving the Goods.
Return the Goods within 14 days of notifying us.
Returned items must be unused, undamaged, and in the same packaging and condition as received.
You are responsible for the cost of returning the Goods.
If a returned item shows visible damage, missing parts, or signs of use, we reserve the right to reduce the refund amount to reflect the loss in value.
If an item is clearly used or installed, the return may be rejected.
Refunds (where approved) will be issued within 14 days after we receive and inspect the returned Goods.
7. Faulty or Damaged Goods
If you receive Goods that are faulty, defective, or damaged on arrival, please contact us within 14 days.
We will arrange a replacement or refund at no extra cost to you.
If Goods develop a fault within the first 12 months, you may be eligible for repair or replacement under our warranty (see below).
8. Warranty
All products sold by LiftNova include a 12-month warranty covering replacement parts only.
This warranty does not cover damage caused by:
8.1 Improper Use or Operation
Exceeding the product’s maximum rated load capacity.
Using the equipment for any purpose other than its intended use (e.g., lifting objects other than vehicles).
Operating the equipment on uneven, soft, wet, or unstable surfaces.
Leaving a vehicle or load suspended without proper support (axle stands, mechanical locks, etc.).
Sudden or improper movements, including jerks or dropping loads.
8.2 Incorrect Installation or Setup
Failure to assemble all components according to the manufacturer’s instructions.
Use of non-original or incompatible spare parts.
Modifying, welding, or altering the product in any way.
Failing to secure safety pins, bolts, or locks correctly.
8.3 Normal Wear and Tear
Cosmetic damage such as scratches, dents, or paint damage.
Corrosion, rust, or degradation caused by normal environmental exposure.
8.4 Lack of Maintenance or Inappropriate Storage
Damage resulting from failure to maintain, clean, or lubricate the equipment properly.
Storing equipment in excessive moisture, heat, or chemically aggressive environments.
8.5 Unauthorized Third-Party Intervention
Damage caused by repairs, maintenance, or modifications carried out by anyone not authorized by LiftNova.
Any misuse, failure to follow safety instructions, or improper installation voids the warranty.
9. Accounts and Personal Data
Creating an account is optional. If you register, you are responsible for keeping your login details confidential.
You must provide accurate information and update it when necessary.
We process your personal data in accordance with the UK GDPR and our Privacy Policy (available on our website).
LiftNova reserves the right to suspend or delete any user account at our sole discretion, without providing a reason. Any pending orders at the time of account deletion will be handled according to our order and returns policies.
10. Cookies
Our website uses cookies to improve functionality and user experience.
Details can be found in our [Cookie Policy].
11. Limitation of Liability
To the maximum extent permitted by law:
We are not liable for indirect or consequential losses.
Our total liability for any claim relating to your purchase shall not exceed the price paid for the Goods.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence or fraud.
Incorrect or unsafe use of lifting equipment can be dangerous.
LiftNova is not responsible for any damage, injury, or death caused by misuse or improper operation of our products.
11A. Safe Use Disclaimer
All lifting equipment, jacks, and vehicle repair tools sold through this website are designed for professional or semi-professional use and must be used strictly in accordance with the manufacturer’s operating instructions.
Failure to follow these safety rules may result in serious injury, property damage, or death. By purchasing and using any product from LiftNova, you acknowledge and agree to the following safety conditions:
General Safety Requirements
Always read and understand the user manual before operating any equipment.
Ensure that all components (pins, bolts, locks, hoses, fittings, etc.) are properly installed and in good condition before use.
Inspect the equipment before each use for signs of wear, damage, corrosion, or oil leakage.
Never exceed the product’s maximum rated load capacity.
Never modify, weld, or alter the product in any way.
Only trained, competent individuals should operate lifting or pulling equipment.
Suitable Surface and Environment
Use lifting equipment only on firm, level, dry, and stable ground.
Do not use on:
uneven, sloped, soft, or gravel surfaces,
damp, wet, or oily floors,
unstable surfaces such as wooden boards or softened asphalt.
Never use outdoors during rain, snow, or high winds.
Avoid operating in extreme temperatures or near flammable/explosive materials.
Ensure the work area is well lit, clean, and free of obstructions.
Proper Operation
Use equipment only for its intended purpose.
Do not allow anyone to sit, stand, or pass under a raised vehicle.
Always use axle stands or mechanical locks to support the vehicle once lifted.
Do not attempt to lift or pull a load that is unbalanced.
Do not use with damaged hoses, leaking hydraulic fluid, or loose connections.
Avoid sudden movements or jerks when operating lifting/pulling devices.
Never leave equipment under pressure or with a suspended load unattended.
Lower vehicles slowly and smoothly after use.
Maintenance & Storage
Disconnect or release hydraulic pressure before maintenance.
Store equipment in a dry, clean, and stable position.
Keep moving parts clean and lightly lubricated.
Replace worn or damaged parts immediately.
Always use original spare parts supplied or approved by LiftNova.
Misuse and Exclusions of Liability
LiftNova shall not be held liable for any loss, injury, or damage caused by:
improper or unsafe use of any product,
failure to follow operating instructions,
using equipment in unsuitable conditions,
exceeding the rated load capacity,
attempting repairs/modifications by unauthorized persons,
ignoring warning labels or instructions.
Misuse of lifting or pulling equipment voids the warranty and releases LiftNova from liability.
Important Reminder
Incorrect use of lifting equipment is dangerous.
Always ensure you operate in a safe environment, with appropriate support, stability, and awareness of risks.
If unsure, seek professional advice before use.
12. Intellectual Property
All images, text, and content on this Website are the property of LiftNova or our partners.
You may not reproduce or distribute any content without prior written permission.
13. Changes to Terms
We may update these Terms & Conditions at any time.
Any changes will take effect when posted on this page.
14. Governing Law
These Terms & Conditions and any disputes arising from them shall be governed by and interpreted in accordance with the laws of England and Wales.
You agree to submit to the exclusive jurisdiction of the courts of England and Wales.
